Zero Tolerance Policy

Christopher Thomas & Co Ltd employees treat our clients and customers with courtesy and respect and ask for the same in return.

Our staff have the right to carry out their work without violence, abuse or harassment. Any behaviour verbal or physical, which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

The Zero Tolerance policy includes aggression or threats made in person, over the telephone or in written communication. Christopher Thomas & Co Ltd consider threatening behaviour to be:

• Attempted or actual aggressive threatening physical actions made towards any member of staff.
• The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.

This policy applies throughout the company. It also applies to any employee or director away from the business premises but only in so far as it relates to the business of the practice.

Christopher Thomas & Co Ltd reserve the right to remove any client or customer details from their systems and cease to correspond with or do business with them.